Frequently Asked Questions:

Will Medicare Part A pay for my stay?
Can I be involved in the nursing home activities?
Can I still vote when I'm in the nursing home?
Can I refuse to take my medicines?
Who do I call with questions or concerns?
Can I bring my TV to have in my room?
Can my family bring me food from home?
Can I bring my medications with me from home?
What items may not be kept in my room?
Does the facility supply the resident's clothing?
Does the facility have a bank?
Does the facility have a barber or beautician?
Do I have a physician while in the nursing home?
Can I have my meals served in my room?

Will Medicare Part A pay for my stay?

To qualify for Medicare Part A, you must have:  (1) a 3-day in-patient hospital stay, (2) eligible benefit period, and (3) your physician must certify that skilled nursing care or skilled rehab services are medically necessary.  [TOP OF PAGE]

Can I be involved in the nursing home activities?

We encourage you to be involved in the daily life of the nursing facility by participating in resident council, activities and sharing special talents.

We encourage your family to be involved in the daily life of the nursing facility by participating in family council, care planning, community events, holiday celebrations and other special events.

We encourage you to participate in planning for your care.  Your cooperation is essential if we are to achieve the best possible results.  Our staff members and key professionals meet regularly to discuss our plan of care including goals, treatments and results.  Please notify the facility staff or Administrator if you do not understand a course of action, instruction or what is expected of you.     [TOP OF PAGE]

Can I still vote when I’m in the nursing home?

We encourage you to stay active, vote and remain a part of the community and be informed about issues, activities and available community services.    [TOP OF PAGE]

Can I refuse to take my medicines?

You have the right to refuse any medical treatment and, if you do so, we will inform you of the possible consequences of your decision.  [TOP OF PAGE]

Who do I call with questions or concerns?

We encourage you to notify the Facility Supervisor on duty, the Director of Nursing and/or the Administrator immediately either orally or in writing any concerns or questions regarding your care and treatment. We will use prompt efforts to work towards resolutions to your concerns or grievances. 

We encourage you to speak up and make suggestions without fear of reprisal.  We have a policy prohibiting retaliation for voicing grievances.

If you need further assistance in resolving your complaints or questions, please call our toll free number 1-800-950-1576, extension 315.    [TOP OF PAGE]

Can I bring my TV to have in my room?

Yes.  We support a homelike environment.  We request that you be considerate regarding the volume of your television, radio or other loud noises of any kind that may disturb other residents.    [TOP OF PAGE]

Can my family bring me food from home?

All food and beverages brought in the facility from the outside and those obtained from the vending machines within the facility, should be in compliance with dietary restrictions based on physician’s orders.  All foods kept at bedside must be kept in sealed packages or airtight containers.    [TOP OF PAGE]

Can I bring my medications with me from home?

No. Please do not bring any preadmission medications or prescription drugs with you.  You may not keep medications at the bedside. Only individuals whom the Interdisciplinary Team has determined as safe to self-administer drugs may keep those medications secure at the bedside.  Whether or not you may keep non-prescription medications or any products with warning labels such as “keep out of the reach of children” at your bedside will be determined as part of your individualized assessment.  Please give these products to the Director of Nursing for assessment.  The accessibility of the products, and consequences of misuse to you and other residents who may gain unsupervised access to your room, must be considered in the decision-making process.    [TOP OF PAGE]

What items may not be kept in my room?

You may not keep potentially dangerous substances (toxic, flammable, explosive) including aerosol cans, flammable liquids, cleaning solvents, rubbing compounds, alcohol, etc., at your bedside.

You may not use electric blankets, heating pads or extension cords.  Other electrical appliances such as fans, televisions, Christmas decorations, etc., must be approved by the Administrator and Maintenance Department before use.    [TOP OF PAGE]

Does the facility supply the resident’s clothing?

No.  You are responsible for providing your personal clothing and appropriate footwear.  To assure items are not misplaced, please mark all your personal items with your name using an indelible marker.    [TOP OF PAGE]

Does the facility have a bank?

Yes.  You can have access to your funds, if they are deposited with the facility, during the facility's posted banking hours.    [TOP OF PAGE]

Does the facility have a barber or beautician?

Our facility beauty shop is available to serve your needs.  The hours of operation and costs are posted in the beauty shop and available upon your request.    [TOP OF PAGE]

Do I have a physician while in the nursing home?

Yes.  You have the right to choose your personal attending physician.  Your doctor must be licensed to practice in your state and must follow the facility’s policies and procedures when caring for you.  Your attending physician is not an employee, contractor, or agent of the facility.  You or your insurer, including the Medicare program, is responsible for payment to your physician.  If the physician you choose fails to fulfill the requirements to practice in the facility, the facility will notify you and your representative and assist you in choosing an alternate physician who will provide adequate, appropriate care and treatment.  [TOP OF PAGE]

Can I have my meals served in my room?

We encourage all residents to eat in the dining room whenever possible.  Exceptions can be made for bedridden or critically ill residents and for others with special needs. [TOP OF PAGE]